Frequently Asked Questions
Everything you need to know about our backdrops, soft play rentals, add-ons, booking process, setup, and event policies.
Booking & Payments
Everything you need to know about securing your event date, payment options, and reservation process.
How do I secure my booking?
A signed agreement and retainer payment are required to reserve your event date.
How far in advance should I book?
Yes, we are fully licensed and insured.
Do you offer payment plans?
Yes, we are fully licensed and insured.
What forms of payment do you accept?
Yes, we are fully licensed and insured.
Backdrop Services
Learn more about our luxury backdrop setups, customization options, and event styling details.
Can I customize backdrop colors?
Absolutely! We can customize colors and themes to match your event aesthetic.
Are balloon installations included?
Yes, we are fully licensed and insured.
Can setups be used outdoors?
Yes, we are fully licensed and insured.
How long does setup take?
Yes, we are fully licensed and insured.
Do you provide neon signs or custom signage?
Yes, we are fully licensed and insured.
Soft Play Rentals
Important information about our soft play experiences, safety guidelines, and setup requirements.
What ages are suitable for soft play?
Our soft play packages are designed for children ages 1–5.
Is the equipment sanitized?
Yes, we are fully licensed and insured.
Can soft play be used outdoors?
Yes, we are fully licensed and insured.
Do adults need to supervise?
Yes, we are fully licensed and insured.
What surface is required for setup?
Yes, we are fully licensed and insured.
Add-Ons & Enhancements
Explore additional services and decorative enhancements available to elevate your event experience.
Can add-ons be booked separately?
Some add-ons may be booked individually depending on availability.
Do you offer custom add-ons?
Yes, we are fully licensed and insured.
Can I add services after booking?
Yes, we are fully licensed and insured.
Delivery & Event Setup
Find answers regarding setup timing, travel availability, installation requirements, and event coordination.
When do you arrive for setup?
Arrival times vary by event, but we coordinate setup timing in advance.
Do you travel outside the local area?
Yes, we are fully licensed and insured.
Do I need to be present during setup?
Yes, we are fully licensed and insured.
